I've ordered many things in the past from Adorama (about $7000 worth of gear), but this experience is left a sour taste about the way the company handles any adversity with a lost order. I don't understand why this wasn't done the first time I asked Adorama to intercept the package, at a time with everything had been turned over to the post office. Today I called Adorama and told them that I still have not received my package and the CSR offered to contact the post office and open up an investigation and have the item returned to Adorama. And who's to say Adorama will get the shipping address right the second time around. I find this unacceptable especially when I don't know when I'll be getting my original $400 back to begin with. Adorama's only solution was place another order where they can ensure the shipping has the correct zip code and the packages are not turned over to some fourth or fifth party (UPS Sure Post, UPS Innovations, USPS).

The CSR stated that Adorama cannot intercept the shipment since it was turned over to another shipping company, which in turn gave the package to USPS for final delivery. When I initially called Adorama about this, I made a request for Adorama to contact the post office and have the package sent back as quickly as possible so that I can then get these items shipped to the correct address.

In the meantime I am out of $400, and I really need these items. According to the post office, it can take them several days (or even several weeks) to figure out the address error and solve the discrepancy or return the package. I called Adorama when these did not arrive and was told I have to wait until these items are returned. I have to wait until the USPS either figures out the the correct zip code or feels the need to return this to the sender.

Unfortunately as the recipient, I have no ability to correct the shipping address because I am the recipient and this is a security issue. When I saw these items were headed to the wrong address, I called UPS, UPS Sure Post, UPS Innovations, and the USPS to get the package sent back to the sender or sent to the correct zip code. In any event, the shipping method used was UPS, and after a couple of change of hands the package ended up with the USPS, which has been trying to figure out where to send this package. My billing address is the same as my shipping address, so I'm having a hard time understanding how they got my zip code right for billing (or my money), but wrong for shipping (or my products). I'm not sure if anyone else has had this kind of experience, but I purchased a new Nikon MB-D10 battery grip along with some other accessories from Adorama over two weeks ago, but apparently the zip code put on my shipping address was incorrect.

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